Change a Forgotten Password

Read the following steps below to reset a forgotten password, when ready “Click” the Rapid Identity image on the right to go to the password reset page.

First Time Users: Please select the "Claim my account" and follow the screen instructions.

  • Enter your full email
  • Enter the user information and Employee ID
  • Create answers to predefined security questions
  • If you choose, be ready to create a “Add Optional User Defined Question” 
  • Create new Password


If you already Claimed your account. Click on "Need Help?" and select “Forgot my password” and follow the screen instructions.

  • Enter firstname.lastname (first part of email) and click next
  • Answer your challenge security questions and click next
  • Follow the screen instructions to reset password


If you are unable to reset your password using the steps mentioned above, contact your campus computer technician or the Technology Department @ 956-430-9540